Welcome to the Elarne Help Center. Here you can find answers to the most common questions about our premium olive oils, ordering process, and more. If you can't find what you're looking for, please don't hesitate to contact us.

1. About Our Olive Oil

Where is your olive oil produced?

Elarne olive oil is exclusively produced from our family-owned groves in the heart of the Mediterranean. We oversee every step of the process, from harvest to bottling, to ensure the highest quality Extra Virgin Olive Oil.

Is your olive oil organic?

Yes, our olive oil is 100% organic. We do not use any synthetic pesticides or fertilizers. We believe in sustainable farming practices that respect the land and produce the purest oil.

What is the acidity level of your olive oil?

Our Extra Virgin Olive Oil consistently maintains an acidity level below 0.3%, well below the 0.8% standard for EVOO. This low acidity is a testament to the freshness and quality of our olives.

2. Orders & Payments

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are secure and encrypted.

Can I modify or cancel my order?

We process orders quickly to ensure fast delivery. If you need to make changes or cancel your order, please contact us at contact@elarne.com within 1 hour of placing your order. We will do our best to accommodate your request.

3. Shipping & Delivery

Where do you ship to?

We currently ship to most countries in Europe and North America. Please check our Delivery page for a full list of destinations and shipping rates.

How do I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your delivery.

4. Contact Us

Still have questions? We're here to help!

Email: contact@elarne.com